HOTEL POLICIES
  1. GENERAL TERMS & CONDITIONS

    1. Full prepayment will be charged at time of reservation.
    2. All reservations must be guaranteed and paid with a valid credit card.
    3. We reserve the right to cancel or modify reservations, where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances contained or resulted from a mistake or error by the customers.
    4. We reserve the right to cancel or amend bookings if they do not follow our terms & conditions and/or policies.
    5. Amendments or Cancellation must be made in written notice to the hotel through official email or contact form in the website.
    6. Rates are charged in Thai Baht currency. We apply exchange rate as announced by the Bank of Thailand. Therefore, the amount shown on monthly statement sent to you by the respective credit card company might be slightly different from our quoted price due to exchange rate variations.
  2. AMENDMENT, CANCELLATION, NO SHOW POLICIES

    1. Amendment

      1. We will be allowed without penalty if written notice is made within 72 hours prior to arrival. However amendment is subject to room availability and new rates may apply.
      2. Any amendment resulting in lower rates or less number of nights or number of rooms is subject to 5% surcharge of the difference figure between total amounts less the amended amount.
    2. Cancellations

      1. More than 72 hours prior to arrival: Full refund with deduction of 10% from the total amount for administrative, credit card-processing fees and bank wire transfer fee.
      2. Less than 72 hours prior to arrival: 1 night charge
        * Time period given above and throughout the policies is working day excluding weekends (Saturday and Sunday) and Thailand’s National Holidays.
    3. No Show or Failure to cancel

      Charge full amount of the total cost of stay if the cancellation is not made in written notice to the hotel at least 72 hours prior to the check-in date

    4. Shorten Stays / Early Check-outs

      Charge full amount of the total cost of stay. No refund will be made

    5. Others

      Different policies or terms and conditions may apply if there is an indication giving a specific booking terms and conditions in the booking stage. For example, some promotions may not allow amendment and cancellation with a tradeoff with a lower rate.

  3. OCCUPANCY POLICY

    1. Maximum 2 adults in a room.
    2. Maximum 3 adults per room or 2 adults 2 children with extra surcharge for the third person even no bedding required.
  4. CHILDREN POLICY

    1. Age from 0-4 years

      Number of Children and Age Rates & Conditions
      One Child No surcharge when sharing existing bedding and breakfast is free of charge
      Two Children 1st Child no surcharge when sharing existing bedding and breakfast is free of charge and2nd Child in a Sofa/Rollaway bed with bedding and surcharge THB 600.- include breakfast
    2. Age from 5-11 years

      Number of Children and Age Rates & Conditions
      One Child Surcharge THB 400.- when sharing existing bedding include breakfast OR require a Sofa/Rollaway bed with bedding and Surcharged THB 600.- include breakfast
      Two Children 1st Child sharing existing bedding with parents and surcharge THB 400.- include breakfast and2nd Child in a Sofa/Rollaway bed with bedding and surcharge THB 600.- include breakfast
    3. Age from 12 years

      Number of Children and Age Rates & Conditions
      One Child Require to book a Sofa/Rollaway bed with bedding and surcharge THB 1,000.- include breakfast
      Two Children A second room requires to be booked and the cost depends on the daily best available rate include breakfast
  5.  EXTRA or ROLLAWAY BED POLICY

    1. Maximum 1 extra bed (sofa bed) provided in a room.
    2. Extra, Sofa or rollaway bed needs to be inquired in advance for arrangement, ideally at the time of booking. Please always check in advance as some properties DO NOT provide such bed. The hotel may arrange a day bed for a third person. If the bedding required for the day bed, there will be some surcharge.
    3. Surcharge for extra person and extra bed (sofa bed) are inclusive of breakfast if not indicate otherwise.
  6. PET POLICY

    Pet is not allowed in the hotel. Fine may be applied for violation.

  7. SMOKING POLICY

    Smoking is not allowed inside the accommodation. Fine may be applied for violation.